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Frequently Asked Questions


How do I make a purchase from Bijounola.com? back to top

Our goal is to make the order process as easy as possible. Here's how it works:
  1. Find the items you want, and then click the "Add To Cart" button. This doesn't commit you; it just puts things in one convenient place.

  2. Click the "Cart | Checkout" link at the very top of the page at anytime to view your choices. You can add multiple products, delete items, and change the quantities in your order at any time.

  3. After you've selected all the items you want, hit the "Cart | Checkout" button, again. Verify the items you have selected and click the "Secure Checkout" button.

  4. Step 1 of the checkout process: Provide us with your shipping address and the billing address of the credit card you are using.

  5. Step 2 of the checkout process: Enter the credit card number as one long set of digits, without any type of punctuation such as hyphens, spaces, or slashes. Next, enter the expiration date. Finally, select the shipping method.

  6. Step 3 of the checkout process: Review the information you have entered and hit the "Purchase" botton to complete the order.

  7. Finally, upon verification of your credit card, we will send you a confirmation email.

Is it safe to use my credit card at Bijounola.com? back to top

As a Yahoo! Store, our Yahoo! Store enabled checkout process uses industry-standard SSL encryption to ensure the privacy and security of your information. As a Yahoo! Store merchant, our store is hosted on Yahoo! Store's servers and our orders are processed using Yahoo! Store's shopping cart. Yahoo! Store's servers capture IP address, browser type, and referring URL, which is transmitted by your browser.

How do I know my information is secure? back to top

Bijounola.com takes security very seriously and uses industry-standard encryption technology specifically designed to prevent the unauthorized disclosure of personal information,including credit card numbers, names, addresses and telephone numbers. Yahoo! Store uses secure servers to protect all of your personal information including your name, address and credit card information.

Shopping at Bijounola.com is safe and secure. Every online transaction at Bijounola.com is backed by the following Guarantee:

We guarantee that every transaction you make at Bijounola.com will be 100% safe. You pay nothing if unauthorized charges are made to your credit card as a result of an online transaction at Bijounola.com. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, Bijounola.com will cover the entire liability for you, up to the full $50.00. Bijounola.com will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Bijounola.com while using our secure server.

In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Is my information kept private? back to top


This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.
Yahoo! Store uses cookies to facilitate the checkout process. If you choose to change your browser preferences to disable cookies, you will still be able to make purchases at our store but you will be limited in the number of items you can purchase at one time. In addition, Yahoo! Store provides tools for merchants, which utilize IP addresses, in order to enable us to see how customers shopped at our store

Will I have to pay sales tax? back to top

Bijounola.com collects sales tax for orders being shipped within the state of Louisiana, as this is our home. We are required by law to collect sales tax within the Louisian and no where else since we do not have a physical presence in any other state.

Please note that for all international orders, including Canada, customers must pay the shipper directly for all applicable taxes, customs and import duties of the destination country. Because these duties vary by country, Bijounola.com is not able to determine what these fees will be. Please contact your local customs office for more information.

How long will it take to receive my package? back to top


Much of the jewelry we sell on our web site is custom made to order. Many of the designers may ship from other countries. We will confirm your order with a delivery date and you will not be charged until item is being shipped. Once it has been shipped, please allow 3-5 days of transit time.

Federal Express or USPS Express Mail Service: Orders are usually shipped out the next day if the order is received prior to 9 AM Central Standard Time (Monday Ė Friday).

What is Bijounola.com's return policy? back to top


At Bijounola.com, we proudly stand behind the quality brand names that we sell. If you are not satisfied with any item you receive for any reason, we will gladly take back the item and refund you the original purchase price within 2 weeks following receipt of jewelry. Jewelry must not be worn, must be in original condition and original packaging and returned to us with the invoice for a full product refund . So when you get a package from us, scrutinize the merchandise just as we have. Make sure it is correct. Check the features and functions. If you decide you don't want a particular piece of merchandise, we'd be happy to help you through the return process. You will need to obtain a Return Authorization number from us and then ship the merchandise back. It's pretty straightforward. Please contact us by email so we can take care of you!

In the unlikely event that we processed your order incorrectly or shipped you a defective item, we will gladly take back that item and credit you the purchase price, sales tax (if applicable).

Ship returns to:
Bijounola.com
Attn: Returns Dept.
635 St.Peter St.
New Orleans, LA 70116




How do I contact Bijounola.com? back to top

Email Address:
bijounola@aol.com

Mailing Address:

Bijounola.com
635 St.Peter St.
New Orleans, LA 70116
USA

Phone Numbers:

Voicemail: 1.504.529-3001
Fax: 1.504.529-3002





FREE GROUND SHIPPING for orders over $100 within the U.S.!* Shipping Fee removed after your order is received.
Place your order with confidence. If itís not in stock youíll receive an email from us in short time. Your credit card will not be charged until your order is prepared for shipping. Please refer to our Shipping Information page for details.


Developed by: Plus Media Email: bijounola@aol.com